Easy Loan Estimate ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our loan estimate analysis service.
1. Information We Collect
Information You Provide
- Documents: Loan estimate documents you upload for analysis
- Contact Information: Email address if you choose to provide it for support or updates
- Communication Data: Any information you provide when contacting us
Information Automatically Collected
- Technical Data: IP address, browser type, device information, operating system
- Usage Data: Pages visited, time spent on site, actions taken
- Cookies: We use cookies to enhance your experience (see Cookie Policy below)
2. How We Use Your Information
We use the collected information for the following purposes:
- To analyze your loan estimate documents and provide insights
- To improve and optimize our AI analysis algorithms
- To respond to your inquiries and provide customer support
- To monitor and analyze usage patterns to improve our service
- To detect and prevent fraud, abuse, or security issues
- To comply with legal obligations and enforce our Terms of Service
3. Data Security and Retention
Security Measures
We implement industry-standard security measures to protect your information:
- SSL/TLS encryption for all data transmission
- Encrypted storage of uploaded documents
- Secure server infrastructure with regular security updates
- Access controls limiting who can view your data
- Regular security audits and vulnerability assessments
Data Retention
- Uploaded Documents: Automatically deleted within 24 hours after upload
- Analysis Results: Stored in your session and deleted when session expires
- Technical Logs: Retained for 90 days for security and debugging purposes
4. Data Sharing and Disclosure
We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:
Service Providers
We may share information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you, including:
- Cloud hosting providers (AWS, Google Cloud, etc.)
- AI and OCR service providers
- Analytics services (Google Analytics, etc.)
Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities.
Business Transfers
If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
5. Your Rights and Choices
You have the following rights regarding your personal information:
- Access: Request access to the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal obligations)
- Opt-Out: Opt out of marketing communications at any time
- Data Portability: Request a copy of your data in a portable format
To exercise these rights, please contact us at info@easyloanestimate.com
6. Cookie Policy
We use cookies and similar tracking technologies to improve your experience. Types of cookies we use:
- Essential Cookies: Required for the website to function properly
- Analytics Cookies: Help us understand how visitors use our site
- Functional Cookies: Remember your preferences and settings
You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
8. Children's Privacy
Our service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using our service, you consent to such transfers.
10. California Privacy Rights
California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to delete personal information, and the right to opt-out of the sale of personal information. We do not sell personal information.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. Significant changes will be communicated via email or prominent notice on our website.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Email: info@easyloanestimate.com
Subject Line: Privacy Policy Inquiry
By using our service, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.